Professional Experience

Work Experience

  1. Pendoah logo

    CTO & Partner

    Pendoah

    February 2022 - Present|Houston, TX

    Lead my founder-owned Pendoah operating and delivery company across commercial AI product strategy, engineering, and hands-on architecture for revenue-producing SaaS, regulated healthcare, commerce automation, and enterprise delivery.

    • Built and led an autonomous customer-operations SaaS platform to $1M ARR; a ground-up v2 rebuild and autonomous-agent launch increased customer resolution rates by an average of 30% and shortened onboarding from months to days.
    • Built a separate multi-intent AI support agent for a $1M ARR Shopify portfolio using email, commerce, shipment tracking, knowledge rules, policy gates, human escalation, and offline evaluation.
    • Architected and delivered HIPAA-compliant NLP-to-SQL analytics live across 50 retail and private pharmacy locations for an approximately $100M enterprise.
    • Lead 30 engineers within a 110-person firm while remaining close to Python/FastAPI, TypeScript/React, agent systems, retrieval, APIs, security, telemetry, and production failure modes.
    • Delivered anonymous international work spanning U.K. SaaS architecture diligence and an AI-native product, Italian corporate-credit and legal-tech AI, and Canadian sales-and-loyalty agent workflows.
    • Served a 2025 three-month interim CTO turnaround for a confidential venture-backed AI-native health and wellness platform: recovered the production API, resolved Redis/Dragonfly TLS faults, established backlog/PR/CI/go-no-go governance, submitted and delivered a TestFlight beta, and completed handover.
    Python / FastAPI
    TypeScript / React
    Agent Platforms
    Context Engineering / Hybrid RAG
    Evaluation Gates / GenAI Observability
    Least-Privilege Tools / HITL
    MCP / Governed APIs
    React Native / Expo
    NestJS / Prisma
    TimescaleDB / DragonflyDB
    LangGraph
    AWS / CI / Sentry
    TestFlight
    PostgreSQL / pgvector
    Azure / AWS
  2. Perry Homes logo

    Chief Information Officer

    Perry Homes

    June 2017 - February 2022|Houston, TX

    Led a 45-person technology organization and enterprise modernization across customer platforms, cloud, data, integration, security, and the technology operating model.

    • Led cloud and AI modernization that underwrote growth from $800M to $1.71B.
    • Reduced IT operating expense about 20% and retired about 70% of legacy applications.
    • AI-enabled customer platforms contributed about $50M in commercial uplift and 20% higher customer lifetime value.
    • Consolidated Dynamics 365, Azure, data, ServiceNow, integration, identity, and governance into a coherent enterprise platform strategy and set of paved delivery paths.
    Azure Cloud
    Dynamics 365
    Power Platform
    Data Platforms
    Enterprise Integration
    Security & Governance
  3. Accenture, PwC & Omnicom/Credera logo

    Director, AI / Cloud / Digital Consulting

    Accenture, PwC & Omnicom/Credera

    2010 - June 2017|United States

    Led AI, cloud, data, digital, integration, and transformation work across 24+ Fortune 500 and large-enterprise clients in regulated and asset-intensive industries.

    • Translated executive and customer priorities into AI and platform strategies, target architectures, operating models, governance, and measurable roadmaps.
    • Led multidisciplinary teams from discovery and prototypes through production transition across healthcare, pharma, consumer, finance, energy, and other complex environments.
    • Delivered regulated and high-scale programs while keeping client names and client-specific outcome claims confidential unless explicitly cleared.
    Enterprise Architecture
    AI / Machine Learning
    Azure & AWS
    Data Platforms
    Digital Experience
    Program Leadership