Professional Experience

23+ years across hands-on AI architecture, engineering leadership and enterprise delivery. Current work spans Pendoah and separate CTO engagements; earlier roles remain distinct below.

Selected CTO engagements

Some current CTO engagements are delivered through Pendoah; others are direct personal engagements. They are shown separately from Pendoah employment.

Fractional CTO and Head of Product Engineering and Forward Deployed Engineering · enterprise conversational AI

Engineering management, product strategy, forward deployed engineering and v3 architecture direction for an enterprise conversational AI platform at an AI SaaS startup, $1M+ ARR. Authored 500+ pull requests in about eight weeks of the ground-up rebuild, and reviewed and deployed about 300 more from the team. Designed and implemented a feature that shows the support AI where it falls short, so the team knows what to fix next, and shipped the fix for duplicate and conflicting customer replies when agent runs overlap.

Fractional CTO · AI health and wellness

Led a three-month platform turnaround in 2025: recovered the production API, resolved Redis/Dragonfly TLS failures, established release governance, delivered a TestFlight beta and completed technical handover.

Engineering decisions in practice

No duplicate or conflicting replies

Delivered capability

Shipped the fix for duplicate and conflicting customer replies when agent runs overlap.

Route each ticket as soon as it is classified

Shipped capability · off by default

Built routing that acts on a ticket's classification as soon as it arrives, with a fallback when it does not.

Handoffs that reach a person

Production delivery

Made sure a ticket handed to a person has actually reached that person before the AI steps back.

Work Experience

  1. Pendoah logo

    CTO & Partner

    Pendoah

    October 2023 – Present|Houston, TX

    Provide CTO and executive oversight across Pendoah’s 110-person firm and directly lead 20+ staff in its software and AI group, connecting product strategy and enterprise roadmaps to architecture, engineering and customer delivery.

    • Lead technical leads and customer delivery across hundreds of completed Pendoah projects; guide customer research, UX, feature prioritization and release decisions.
    • Delivered a HIPAA natural-language-to-SQL analytics platform across 50 pharmacy locations for an approximately $100M enterprise.
    • Across Pendoah and separate CTO engagements, develop HR, sales, financial and private API workflow roadmaps and solution designs, turning customer needs into user stories, acceptance criteria, integration plans and phased releases.
    Engineering Leadership
    Enterprise Conversational AI
    Forward Deployed Engineering
    Python / TypeScript
    Azure / AWS
  2. Perry Homes logo

    Chief Information Officer

    Perry Homes

    June 2017 – February 2022|Houston, TX

    Oversaw a 45-person technology department plus a 30+ extended team and the enterprise modernization of customer platforms, cloud, data, integration and security at a Texas homebuilder of about 1,300 employees and about 2,500 contractors and suppliers.

    • Led a cloud-first modernization on Azure, Dynamics 365 and the Power Platform, including the ERP replacement, accompanying revenue growth from $800M to $1.71B.
    • Reduced IT operating expense about 20% and retired about 70% of legacy applications.
    • AI-enabled customer platforms were associated with about $50M in commercial uplift and 20% higher customer lifetime value.
    • Led dozens of custom .NET Core and Azure-native applications, from sales tooling and a construction portal to buyer and warranty portals, and a data warehouse that normalized master data from 30+ internal and external sources for Power BI reporting.
    Azure
    Dynamics 365
    Enterprise Platforms
    Operating Model
  3. Credera logo

    Principal

    Credera

    October 2016 – June 2017|United States

    Led enterprise advisory and architecture engagements, joining technical decisions to implementation and customer outcomes.

    • Led financial-services work associated with 20% higher retention and 15% higher cross-sell.
    • Managed 20+ Houston practice staff.
    • Connected customer priorities to modernization, data and delivery plans.
    Enterprise Advisory
    Architecture
    Digital Platforms
  4. PwC logo

    Director, Enterprise Architecture

    PwC

    May 2013 – October 2016|United States

    Led enterprise advisory services and architecture, with commercial, partner and implementation responsibility.

    • Influenced approximately $16M in internal technology investment through executive and board stakeholder alignment.
    • Led insurer fraud-detection work with 40% fewer false positives, 50% faster detection and approximately $15M in annual savings.
    • Managed architects and engineers and led large, complex enterprise engagements.
    Enterprise Architecture
    Data / AI
    Partner-Led Delivery
  5. Hitachi Consulting logo

    Practice Director

    Hitachi Consulting

    April 2011 – May 2013|United States

    Led enterprise consulting and architecture practice work, with responsibility for selling, delivery and technical teams.

    • Won the merger-integration program for a major US energy acquisition and delivered it end to end.
    • Oversaw 20+ engineers and architects plus client teams.
    • Translated executive priorities into architecture and implementation programs; managed delivery economics, billability and utilization.
    Practice Leadership
    Enterprise Advisory
    Implementation
  6. Accenture logo

    Director, Technology Strategy

    Accenture

    March 2009 – April 2011|United States

    Led enterprise technology strategy and architecture engagements across complex operating environments.

    • Led infrastructure and architecture work for a global mining program, connecting target-state decisions to implementation.
    • Sold and delivered technology and services through partner-led enterprise engagements.
    • Earlier Accenture experience as Senior Manager in enterprise architecture, advisory and delivery, including oil-major account work.
    Technology Strategy
    Infrastructure
    Architecture