Engineering + forward deployed delivery
Enterprise conversational AI
Led engineering and FDE delivery across agent execution, integrations and release operations. Used conversation and execution traces to separate agent failures from integration and workflow problems, then directed product and reliability work.
Designed and implemented a feature that shows the support AI where it falls short, so the team knows what to fix next. Earlier work shipped the fix for duplicate and conflicting customer replies when agent runs overlap and made sure every handoff actually reached a person.
